ABOUT WITHOUT
Without is a strategic branding agency for tomorrow’s lifestyle brands. From travel, to wellness, to hospitality, our work champions the companies making life healthier, tastier and more rewarding. Founded to drive strategic and creative excellence into our clients’ businesses, Without is expert in its field with Effectiveness Awards to back up our ongoing drive for exceptional client feedback.
Our team is proud of the impact Without has on our clients’ businesses. A deep, strategic understanding combined with a highly creative process leads to the delivery of original work that lives in the real world (not just presentations) – and drives client success, delight and retention. Steady agency growth is underpinned by a team of driven and collaborative colleagues, who are given a degree of authorship unthinkable in larger organisations.
Our team doesn’t prescribe a ‘type’, but we thrive on what we don’t do:
- Without preconceptions: from re-imagining the health club, to making good coffee do good, our team makes a difference by challenging convention.
- Without limits: by committing to strategic, guiding ideas, we’re able to design coherently across the customer experience – from digital journeys to physical environments.
- Without ego: Without is a positive, supportive place to work. We put ideas over ego, welcome atypical experience, and collaborate across teams.
ABOUT THE ROLE
Our Account and Project Management team is here to deliver world-class brand design projects to Without’s clients. Project managers at Without exceed client expectations in every part of a project lifecycle.
Within the team, they keep a commercial mindset, creating opportunity for ideas to flourish alongside managing workflow profitably. Creating commercially meaningful long-term relationships with clients is key to success in this role.
WHAT YOU’LL BE DOING
- Project Delivery: Taking initial client enquiries, working with the account management team to agree scope, budgets and costings. Build project plans, create final proposal documentation to share with client, negotiate and agree final scope of work with client. Managing on-going project work: project timing and delivery, resource, risk, budget and margins. Stay across the project detail, presenting project status and updates to give as clear a picture as possible to the team. Manage expectations with both client and project team, avoiding scope creep and ensuring project team output is of the highest standard.
- Client Management: Build rapport with clients quickly and establish trust. Understand and respond to different client stakeholder needs as they arise. Take a proactive role in client interactions driving positive client experience and project progression. Actively listen to clients and understand how to support them in their roles and their business at large.Identify new business opportunities arising from the project work at hand. Challenge a client’s thinking about their brand, and how Without’s design response will create impact.
- Business Operations: Keep on top of traffic management internally, and timelines with third parties partners and suppliers. Keep up to date with freelance talent pools across required disciplines, sourcing freelancers directly where possible. Manage and document project purchase orders and any contracts with partners and suppliers. Take oversight of the studio’s operational needs, and key members of the team who are responsible for elements of its smooth running.
- Working with the team: Create a project environment where ideas can thrive and the team is driven to support the best outcome of the client. Keep the team up to date on project/client status, plans and client communication. Share your sector experience and specific client knowledge with the project team. Work with the project team, brainstorming ideas and making a positive impact.
ABOUT YOU
You’ll need an innate sense of organisational drive, initiative, resourcefulness and resilience. Alongside a commercial approach to project delivery and agency profitability, you’ll be focused on directing workstreams effectively while creating a great client experience.
With experience of working within a design environment as a project manager, you will have developed your skills to a level where you’re confident in the day-to-day management of design projects. You’ll understand the roles that both strategy and creative have within project delivery and be able to work with confidence across the various phases of a project. Happy to work across a spectrum of design deliverables, you’ll be able to manage all sorts of outputs in a timely, detail-focussed manner.
You’ll have experience of working with clients in a face-to-face role. You’ll be able to deliver a high volume of client correspondence whilst retaining the required high standards of client delivery.
WHAT WE OFFER
- A route to becoming an expert Project and Client Manager.
- A competitive salary, based on industry data.
- Private health insurance.
- Hybrid working, as described above.
- Career development, coaching and training budget.
- Enhanced maternity and paternity policies.
- Summer away days with the team.
- Paid time off between Christmas and new year.