ABOUT WITHOUT
Without is a strategic branding agency building brands for tomorrow’s lifestyles. Working at the forefront of sectors like wellbeing, travel, and hospitality, we build brands that people never knew they wanted but now can’t do without—brands like Third Space, Breadstall, and The Thinking Traveller.
You’ll join a talented, supportive, and entrepreneurial team working with clients at a high level to transform their businesses. We’re experts in our field, with effectiveness awards to support our impact. Steady agency growth is underpinned by a team of driven and collaborative colleagues, who are given a degree of authorship unusual in larger organisations. Without is based in London and works internationally.
THE ROLE
We’re looking for a world-class Client Director who balances a passion for creative excellence with a sharp commercial mindset. You are here to exceed client expectations at every stage of the project life cycle, ensuring that brilliant ideas flourish while maintaining a focus on profitability and long-term partnership./p>
You will be the bridge between our clients’ commercial challenges and Without’s strategic and creative solutions, driving both client delight and agency growth.
WHAT YOU’LL BE DOING
- Strategic Client Partnership: Build high-level rapport (C-Suite), challenge client thinking, and ensure our strategic recommendations land with impact.
- Commercial Leadership: Identify and convert revenue opportunities, manage the business development pipeline, and lead the response for RFPs and pitches.
- Project OversightTake ultimate responsibility for project delivery, from agreeing on Statements of Work and budgets to tracking gross margins and mitigating financial risk.
- Team Mentorship:Lead and line-manage the Account Management team, acting as an escalation point and helping them achieve their SMART career objectives.
- Operational Excellence:Act as the “voice of the client” in internal meetings, manage key supplier relationships, and oversee project data integrity.
- Marketing Support:Support studio marketing initiatives, including the creation of case studies and participating in marketing team sessions.
YOU’LL BE GREAT AT THIS IF YOU:
- Have significant experience in a senior account role within a branding or creative agency.
- Are a proactive listener who can quickly identify decision-making hierarchies and budget holders.
- Possess a “commercial mindset,” with a proven ability to negotiate deliverables and manage project profitability.
- Are a natural leader who enjoys brainstorming ideas and making a positive impact on studio culture.
- Have a deep understanding of strategic methodology and can translate complex commercial challenges into actionable project parameters.
- Are confident in closing negotiations and building high levels of trust through evidenced competency.
- Thrive in a fast-paced environment, juggling multiple workstreams with a focus on creative excellence.
WHAT SUCCESS LOOKS LIKE
- Clients who feel they are in the “right hands” and can’t wait to work with Without again.
- A consistently profitable project programme with managed scope and minimized “creep”.
- A growing pipeline of new business and expanded revenue from existing partnerships.
- A confident, efficient Account Management team that feels supported and challenged to grow.
WHAT WE OFFER
- A competitive salary, based on industry data.
- Private health insurance.
- Hybrid working (typically 3 days in studio, 2 days remote).
- Career development, coaching and training budget.
- Enhanced maternity and paternity policies.
- Summer away days with the team.
- Paid time off between Christmas and new year.
EQUAL OPPORTUNITIES
Without is an equal-opportunities employer. We’re committed to creating an inclusive environment where everyone feels welcome, valued and supported.